KVKK Information Notice (Türkiye)

1. Data Controller

Your personal data is processed by the following controller under Law No. 6698:

• Legal name: PriceAlgo
• Email: support@pricealgo.ai
• Website: https://pricealgo.ai

2. Categories of Personal Data

• Identity: name and surname, profile photo (if uploaded)
• Contact: e-mail address, Telegram username (optional)
• Account: TradingView username, language preference, plan and subscription period, referral code and referring member
• Security: registration IP address, last login IP, session records, member event logs (login, password change, payment, support, content interaction)
• Financial: amount, plan, payment method and provider reference. YOUR CARD DETAILS ARE NEVER SEEN, PROCESSED OR STORED BY US. For USDT payments, the transaction hash and sending wallet address are processed.
• Exchange partnership: the exchange UID you submit and the status of your application
• Content: support tickets and attachments, community posts and comments, site reviews, and the content of e-mails you send to our support address
• Marketing: newsletter preferences and consent-based communication permissions

No special categories of personal data (health, religion, biometrics, etc.) are collected. Please do not share such data in support tickets or community posts.

3. Purposes of Processing

• Creating, verifying and administering your member account
• Fulfilling the subscription and granting or removing TradingView indicator access
• Payment, invoicing and accounting
• Handling support requests and e-mail correspondence
• Preventing fraud, duplicate accounts and reward abuse, and ensuring information security
• Complying with legal obligations (tax, accounting, statutory log retention)
• Measuring and improving service quality
• Sending commercial electronic messages (campaigns, announcements) where you have given explicit consent. Without consent these are not sent; you may withdraw consent with a single click from the opt-out link in every message or from Settings. Mandatory notifications about your membership (payment confirmation, licence expiry, security, support replies) are not commercial messages and are unaffected

4. Collection Method and Legal Grounds

Data is collected through registration and profile forms, checkout, support and e-mail channels, the community area and cookies, by automated or partly automated means.

Legal grounds under Article 5 of Law No. 6698:

• Necessary for the conclusion or performance of a contract — account, subscription, access provisioning, support
• Compliance with a legal obligation — tax, accounting, log retention
• Establishment, exercise or protection of a right — dispute and abuse records
• Legitimate interests — security, fraud prevention, service improvement
• Explicit consent — marketing messages and non-essential cookies

5. Transfers, Including Abroad

Your data is transferred to the following sub-processors so that the service can be provided; some are established outside Türkiye:

• Vercel Inc. (US/EU) — hosting, application runtime, traffic and performance measurement
• Neon Inc. (EU — Frankfurt) — database
• Resend / Amazon Web Services (EU — Ireland) — sending and receiving e-mail
• Whop Inc. (US) — card payment infrastructure
• Google LLC (US) — sign-in with Google (OAuth), if you choose it
• TradingView Inc. (US) — granting indicator access (TradingView username only)
• Telegram — administrator notifications (summary information only)
• Competent public authorities — where required by law

Transfers abroad are made under Article 9 of Law No. 6698 on the basis of necessity for performance of the contract, your explicit consent, or other safeguards provided by law. For transfers outside the EEA, Standard Contractual Clauses under Article 46 GDPR apply.

6. Retention Periods

• Account and profile data: for the duration of membership. When you delete your account, your profile, support correspondence, posts and logs are deleted immediately
• Payment and invoice records: not deleted but anonymised even if you delete your account — the link to you is severed and only the amount and date remain. Turkish tax and commercial legislation require 10-year retention; this is the statutory exception to the right of erasure
• Traffic and log records: 2 years under Law No. 5651
• Support correspondence and e-mails: 3 years after the relationship ends
• Consent-based marketing records: until consent is withdrawn; the withdrawal record is kept for 3 years

7. Your Rights (Article 11)

• To learn whether your data is processed and to request information about it
• To learn the purpose of processing and whether it is used accordingly
• To know the third parties to whom data is transferred, in Türkiye or abroad
• To request rectification of incomplete or inaccurate data
• To request erasure or destruction where the conditions are met
• To request that rectification or erasure be notified to recipients
• To object to an adverse outcome produced solely by automated analysis
• To claim compensation for damage caused by unlawful processing

8. How to Apply

You can exercise some rights directly and without waiting: in your member panel under Settings › My Data and E-mail Preferences you can download all your data in JSON (portability), delete your account, and change your commercial messaging preference. For other requests write to support@pricealgo.ai or to the postal address above; requests are answered within 30 days at the latest. If you are not satisfied you may lodge a complaint with the Turkish Personal Data Protection Board.

Contact and Support

Any question, objection, request or complaint regarding this document may be sent to support@pricealgo.ai.

You can also open a ticket from the Support section of your member panel, where the entire correspondence is recorded and can be tracked.

E-mails and support tickets are answered within 24-48 hours. This may take longer at busy times, in which case you will be informed. Statutory deadlines stated in the relevant sections apply to formal applications (GDPR/KVKK requests, refund claims).

Support is limited to technical matters: access, setup, billing and use of the software. Our support team does not provide investment advice and will not answer questions about which asset to buy, when to enter a trade, or what position size to use.