Privacy Policy (GDPR)

1. General

This Privacy Policy applies to https://pricealgo.ai and the PriceAlgo services. For users in the European Economic Area, Regulation (EU) 2016/679 (GDPR) applies; for users resident in Türkiye, the KVKK Information Notice applies. Where the two differ, the provision more favourable to the user prevails.

2. Controller

• Legal name: PriceAlgo
• Email: support@pricealgo.ai
• Website: https://pricealgo.ai

3. Processing Activities and Legal Bases (Article 6 GDPR)

• Account creation, login, subscription and indicator access — performance of a contract, Art. 6(1)(b)
• Payment and accounting — contract and legal obligation, Art. 6(1)(b) and (c)
• Support tickets and e-mail correspondence — contract and legitimate interests, Art. 6(1)(b) and (f)
• Security, fraud and reward-abuse prevention, including IP logging — legitimate interests, Art. 6(1)(f)
• Non-essential cookies and marketing messages — consent, Art. 6(1)(a)
• Statutory retention obligations — Art. 6(1)(c)

Where we rely on legitimate interests we have carried out a balancing test between those interests and your rights and freedoms. You may object to such processing under Article 21 GDPR.

4. Automated Decision-Making and Profiling

We do NOT carry out automated decision-making producing legal effects concerning you or similarly significantly affecting you within the meaning of Article 22 GDPR. Signal and score generation in the terminal operates on market data; it does not take your personal data as input and does not build a profile of you.

5. Processors

The processors engaged under Article 28 GDPR, and the purposes for which they act, are listed in section 5 of the KVKK Information Notice. Changes to the sub-processor list are published on this page.

6. International Transfers

For transfers outside the EEA we rely on the Standard Contractual Clauses adopted by the European Commission under Article 46(2)(c) GDPR, supplemented where necessary by additional technical measures (encryption in transit and at rest, data minimisation).

7. Your Rights (Articles 15–22 GDPR)

• Right of access (Art. 15)
• Right to rectification (Art. 16)
• Right to erasure / to be forgotten (Art. 17)
• Right to restriction of processing (Art. 18)
• Right to data portability (Art. 20)
• Right to object (Art. 21)
• Right to withdraw consent at any time — withdrawal does not affect the lawfulness of processing before it
• Right to lodge a complaint with a supervisory authority (Art. 77), in your country of residence or place of the alleged infringement

Requests may be sent to support@pricealgo.ai and are answered within one month. That period may be extended by two further months for complex requests; we will tell you and explain why.

8. Security

• All traffic is encrypted with TLS; database connections use encrypted channels
• Passwords are stored irreversibly hashed (bcrypt); plaintext passwords are never retained
• Sessions use signed JWTs; administrative areas are protected by role-based access control
• Plan-restricted content is enforced server-side and unauthorised requests are rejected at the endpoint
• Payment provider notifications are verified by cryptographic signature
• Administrative actions and member events are logged for audit purposes

In the event of a personal data breach we notify the competent supervisory authority and, where required, affected individuals, in accordance with Articles 33 and 34 GDPR.

9. Children

The service is not directed at persons under 18 and we do not knowingly collect their data. If we become aware of such data it is deleted without delay.

10. Changes

This policy is updated as required. Material changes are announced on the site and/or by e-mail before they take effect.

Contact and Support

Any question, objection, request or complaint regarding this document may be sent to support@pricealgo.ai.

You can also open a ticket from the Support section of your member panel, where the entire correspondence is recorded and can be tracked.

E-mails and support tickets are answered within 24-48 hours. This may take longer at busy times, in which case you will be informed. Statutory deadlines stated in the relevant sections apply to formal applications (GDPR/KVKK requests, refund claims).

Support is limited to technical matters: access, setup, billing and use of the software. Our support team does not provide investment advice and will not answer questions about which asset to buy, when to enter a trade, or what position size to use.